The purpose of this privacy policy is to inform you about how your personal data is processed by Semkel.
The person in charge of the processing is Semkel SA, registered with the RCS of Lyon under the number 894 689 975, whose head office is located at 37-39, rue Dubois-Crancé 69 600 Oullins.
Semkel collects the following data:
Some personal data that may be requested from you are mandatory. The mandatory nature of the data collected is indicated by an asterisk or other sign, the other data is optional. Failure to provide the required personal data will result in the impossibility of accessing the Semkel services for which they are required.
Your personal data is collected directly from you. It may also be collected from other sources:
Semkel processes your personal data for the purposes detailed in the following summary table:
| Goals | Legal basis | Category of data processed |
|---|---|---|
| Customer relationship management operation | The need to execute the contractual relationship with the customer or partner | Identity data, contact data, data related to the professional activity, data of follow-up of the commercial relation, banking data |
| Accounting and tax management: issuing of invoices, collection and accounting | The need to respect a legal obligation | Identity data, contact data, commercial relationship follow-up data |
| Complaints management, quality control/audit | The need to comply with legal and contractual obligations, the legitimate interest of Semkel to improve the quality of services offered by Semkel | Identity data, contact data and data for the follow-up of the commercial relationship |
| Retention of bank data | The need to comply with legal obligations under the monetary and financial code | Banking data |
| Response to a contact request on the contact form | Semkel's legitimate interest in developing its business | Identity data, contact data, business data |
| Sending Semkel emails | Your consent | Identity data, contact data |
| Management of requests for access, rectification and opposition rights | The need to comply with legal obligations | Possibly all data depending on the request |
| Analysis of connection data in order to identify trends in the use of the Site and to optimize it | Your consent | Connection data |
Your data will only be passed on to the following third parties when this is strictly necessary: Internal recipients: Semkel's authorized personnel in the marketing department, accounting department, sales department, audit department, IT department, authorized personnel of Semkel's service providers in order to carry out the purposes described above: for example, chartered accountant, IT department, hosting provider, website maintenance provider, training provider. External Recipients: Semkel may also disclose data to third parties when it is necessary to collect unpaid debts, investigate, prevent, take action regarding illegal activities, suspected fraud, situations that may involve potential security threats or if we believe, in our sole discretion, that your use of the Semkel.com website or Semkel services is contrary to the contractual documents binding us. In addition, personal data may be disclosed to a third party if Semkel is required to do so by law or regulation, by court order or if such disclosure is necessary in connection with an investigation or proceeding in France or abroad. As detailed in the "Cookies" article below, some of your data is collected by Google Inc, whose servers are located in the United States. Data is transmitted on the basis of Google's adherence to the Privacy Shield.
Some of our service providers process your data outside the European Union, where data protection and privacy regulations do not provide the same level of protection as in other parts of the world, such as the European Union. Where data is transferred outside the European Union to a country that does not benefit from an adequacy decision of the European Commission, your data is adequately protected by standard contractual clauses approved by the European Commission or by any other mechanism recognized by applicable law.
Your personal data will be kept for as long as is necessary for the purposes described above. However, personal data used to establish proof of a right or contract, or retained to comply with a legal obligation, will be archived intermediately for no longer than is necessary for the above-mentioned purposes. Data relating to your purchases is kept for a period of two years from the date of your last purchase. Thereafter, this information is archived for a period of 10 years. Data relating to customer or partner contracts is kept for the duration of the contractual relationship, and then archived for the duration of the applicable statute of limitations. For customers, partners and freelancers, personal data used for commercial prospecting purposes is kept for a period of two years from the end of the contractual relationship or, for prospects, for a period of two years from the date of collection by Semkel or the last contact. Personal data relating to complaints is kept for five years from the date of the complaint. Data relating to bank cards is kept in archive form for the purposes of proof in the event of a transaction being contested, for a period of 13 months following the debit date, or 15 months in the case of deferred debit payment cards.
Semkel implements technical and organizational measures that it deems appropriate to prevent the unauthorized destruction, loss, alteration or disclosure of your personal data processed by Semkel.
You have a right of access, rectification, limitation of processing and portability on the information that concerns you. You may also, for legitimate reasons, object to the processing of data concerning you or request their deletion by Semkel. It is also possible to give us instructions concerning the fate of post-mortem data.
We use cookies on our semkel.com website. These are files that are saved on your connection terminal (laptop, tablet, smartphone, etc.) when you visit our site. Cookies are able to identify you as a customer and save your personal preferences as well as technical information. We use cookies to :
When you access the site for the first time, you will be asked to give your consent to the use of statistical, audience and targeted advertising cookies. To make this choice, the user can "Accept" or "Refuse" by clicking on the link available in the Cookies banner displayed when first connecting to the site. You can change your choice at any time by clicking here.
To exercise your rights or if you have any questions about the processing of your data, you can contact us by writing to the following e-mail address: nous-contacter@semkel.com or by or sending a letter to: Semkel, Département Protection des Données Personnelles, Semkel, 37, rue Dubois-Crancé 69 600 Oullins, France, indicating your full name, customer number, e-mail address and postal address. In the event of a dispute, a complaint may be lodged with the CNIL.
Semkel reserves the right to change this privacy policy at any time. Users are invited to review the latest version of this document on the website and Semkel will notify them of any material changes through the website or through our usual communication channels.
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